The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast
“I absolutely loved the breakfast, especially the Chicken Soto, which was bursting with flavor and made my mornings good!” view full review
Efficient Lift Service
“The lift was surprisingly fast, adding a touch of convenience to our stay, especially considering the building's age.” view full review
Relaxing Retreat
“The spa facilities provided a perfect escape from the busy city life, allowing me to unwind and rejuvenate fully.” view full review
General
Free Wi-Fi
Car park
Safe deposit box
24-hour reception
Lift
Souvenir shop
Sports & Fitness
Exercise gym
Fitness studio
Guest Parking
Electric kettle
Services
Valet parking
Room service
Laundry
Dining
Restaurant
Spa & Leisure
Swimming pool
Room features
Free Wi-Fi in rooms
Air conditioning
In-room safe
Mini-bar
Sitting area
Tea and coffee facilities
Dining table
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Cable/ Satellite television
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Jalan Yos Sudarso 11, Surabaya, Id,
Surabaya,
Indonesia,
60271,
East Java
Map view
Jalan Yos Sudarso 11, Surabaya, Id,
Surabaya,
Indonesia,
60271,
East Java
City landmarks
Jl. Pemuda No.39
Monumen Kapal Selam
1.2
km
Jl. Panglima Sudirman
Pointed Bamboo Monument
1.5
km
Mosque
Muhammad Cheng Hoo Mosque
1.8
km
Mall
Grand City Surabaya
860 m
Mall
Surabaya Plaza
860 m
Jl. Tunjungan Siola Tunjungan Center
Siola Surabaya Museum
1.2
km
Museum
Heroes Monument and 10th November Museum
2.2
km
Jln. Taman Apsari
Joko Dolog Statue
1.5
km
Shopping Area
Hi-Tech Mall
1.8
km
Jl. Raya Gubeng
Monkasel
1.2
km
Mall
Tunjungan Plaza
1.2
km
Jl. Ketabang Kali No.6
Taman Prestasi
860 m
Jl. Bubutan no. 85
Tomb of Dr. Soetomo
1.8
km
Taman Bungkul Street
Taman Bungkul
3.2
km
Jl. Genteng Sayangan no. 29-33 & 35A
Rumah Suci Bodhimandala
710 m
Square
Taman Apsari
1.2
km
Km 48 Jl. Raya Surabaya Malang
Taman Dayu Waterpark
1.5
km
Jl. Tegalsari No. 35
Visma Art Gallery
940 m
Bridge
Suramadu National Bridge
1.8
km
Jl. Darmo
Monumen Perjuangan POLRI
2.0
km
Jl. Kusuma Bangsa no. 112-114
Taman Hiburan Rakyat
1.8
km
Jl. Juwet
Taman Mundu
1.8
km
Nearby
Public Building
Grahadi Building
350 m
Jln. Kayun 16-18 Near Delta Plaza and Monkasel
Indonesian Cancer Museum
520 m
Jl. Walikota Mustajab
Surabaya Town Hall
540 m
Shopping Area
WTC Surabaya HANDPHONE CENTER
190 m
Park
Surya Park
860 m
Jl. Panglima Sudirman No.32
Hokky Buah Panglima Sudirman
370 m
Jl. Taman AIS Nasution
Taman Surabaya
500 m
Park
Ade Irma Suryani Nasution Park
1.5
km
Restaurants
Zangrandi Ice Cream
110 m
Jl. Yos Sudarso 15 Genteng
Chatime Plaza Surabaya
240 m
Jln. Pemuda no. 33-37
Kowloon Palace International Restaurant
240 m
Jl. Pemuda. No. 33 - 37
Quickly Plaza Surabaya
240 m
Jln. Pemuda 33- 37 Plaza Surabaya (Delta Plaza)
Kartini's Restaurant
240 m
Jln. Pemuda 31-37
Pizza Hut Surabaya Plaza
390 m
Jln. Pemuda 33- 37 Surabaya Plaza Ground Floor
Pepper Lunch Express
420 m
Jln. Walikota Mustajab Grand City. Food Loft Floor 4th Unit 4. 39
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Friendly Staff
Great Location
Cigarette Smoke
Poor Service
6.8/10
Nice
Rooms
6.1
Location
8.0
Service
7.7
Dining
6.6
Guest reviews
6.8/10
based on 11 reviews
6.1
6.1/10 based on 109 reviews
Eddie
United States,
June
2024
8.4/10
My stay at the hotel was a pleasant one. The rooms were spacious and comfortable, perfect for my tired kids after a long traffic jam. The service was excellent, especially from the bell boy, security, and the staff at the green house. The location was ideal, close to many shopping malls, making it a strategic choice. The dining experience offered delicious food with a wide variety, including Indonesian and European dishes.
Rooms
8.0
After 3 rounds of coffee and a meal, my room was finally ready. It was spacious and comfortable.
Service
9.0
The service was top-notch, with very kind and helpful staff, from booking a round-trip ticket to general assistance.
Location
9.0
The hotel is situated near many shopping malls and in the prime area of Surabaya city.
Dining
8.0
I enjoyed a delicious dining experience with a multitude of food selections available.
Facilities
8.0
The hotel offered great facilities to make my stay enjoyable.
Walter
United States,
April
2024
7.6/10
The hotel location is excellent for both leisure and business stays. The rooms were a bit stuffy and humid, with a somewhat dusty and moldy smell, especially noticeable late at night. Despite the noise, cleanliness was not an issue.
Rooms
6.0
The rooms were a bit stuffy and humid, with a dusty and moldy smell lingering late at night, but cleanliness was maintained.
Service
8.0
The servicemen were attentive and quick to address any issues, such as changing the room promptly.
Location
9.0
The hotel has a strategic location, ideal for frequent stays, and is conveniently close to Gubeng Train Station.
Dining
8.0
Dining options were diverse, ranging from Indonesian to European cuisines, providing a great selection in both the room and restaurant.
Facilities
7.0
The hotel offers ample facilities suitable for various needs, enhancing the overall stay experience.
Percy
United Kingdom,
February
2024
5.0/10
I arrived exhausted with my kids after a long traffic jam in a room that was completely polluted by cigarette smoke. The hotel staff were exceptionally friendly and helpful, making us feel at home very quickly. However, the overall experience was affected by how badly it was run, the poor quality of the room, and the low energy from the staff.
Rooms
5.0
The room was not ideal due to the cigarette smoke pollution.
Service
5.0
The staff didn't give a nice response to a pregnant woman.
Location
7.0
The hotel is in a prime area, but the only good thing about it in Surabaya downtown.
Dining
5.0
The dining experience was well below average in various areas of the hotel.
Facilities
5.0
The facilities were lacking quality and energy.
Friendly Staff
Cigarette Smoke
Shane
United States,
January
2024
7.0/10
The hotel had an amazing view all the way to the harbor from my large room. Although the cleanliness was not ideal, the bathtub added some comfort to the stay. The staff were helpful and extra nice, making the experience more enjoyable. The location was good for us, despite needing some improvement in certain areas. The dining experience, especially at Green House Kitchen, was good with fresh salads. Overall, the facilities were satisfactory.
Rooms
7.0
My room was large with a view all the way to the harbor and had a bathtub.
Service
8.0
The staff were helpful, extra nice, and responsive from the lobby to room services.
Location
6.0
The location was good for us, but could use some improvement.
Dining
7.0
The dining experience was good, especially at Green House Kitchen with fresh salads.
Facilities
7.0
The facilities were satisfactory.
Henry
United States,
December
2023
6.6/10
The hotel's rooms were a bit disappointing as they were polluted by cigarette smoke, but the staff provided exceptional service, making me feel at home quickly. The location was excellent, close to the city government and a shopping center, allowing me to explore Surabaya easily. Despite average dining, the facilities were satisfactory.
Rooms
5.0
The rooms were unpleasantly smelly due to cigarette smoke until late at night.
Service
9.0
The staff were exceptionally friendly and helpful, quickly making me feel at home.
Location
8.0
Great location near city government and a shopping center, providing easy access to Surabaya.
Dining
5.0
Dining experience was below average despite a great dinner served by staff.
Facilities
7.0
Satisfactory facilities available for guests.
William
United Kingdom,
November
2023
5.6/10
The hotel has a good location in downtown Surabaya, close to the city government and the shopping center GRAND CITY. The rooms were unfortunately polluted by cigarette smoke until late at night, which affected the overall experience. The service was a mixed bag with nice staff but some issues with responsiveness. The dining experience was acceptable with room for improvement.
Rooms
5.0
The rooms were polluted by cigarette smoke until late at night, impacting the overall stay. A disappointing aspect.
Service
6.0
The staff was nice, but there were some responsiveness issues, especially towards a pregnant woman. Service could be improved.
Location
7.0
Close to various amenities.
Dining
6.0
The dining experience was decent, but there is room for enhancement in the offerings and service quality.
Facilities
5.0
Facilities need some improvement to enhance the overall guest experience.
Colin
United Kingdom,
October
2023
7.8/10
I had a fantastic stay at this hotel in Surabaya. The room, though slightly dated, was spacious and provided beautiful views of the city. The pricing was excellent, making it great value for money. I would definitely choose to stay here again.
Rooms
8.0
The room was large and had a fluffy bed, a bathtub, and a great view of the city. The space was definitely cozy and well-equipped.
Service
7.0
The staff, particularly the bell boys, security team, and the gentleman at the Green House, were incredibly kind and helpful. However, the overly long route to the airport that resulted in excessive charges marred an otherwise attentive and welcoming service experience.
Location
9.0
The hotel is strategically located near various shopping malls, the city government offices, and the iconic Grand City shopping center. It's the perfect choice for anyone looking to stay in the heart of Surabaya.
Dining
8.0
The dishes were consistently delightful, catering to all guests.
Facilities
7.0
The hotel offers a range of facilities, including room service, car hire, and laundry services.
Charles
United Kingdom,
October
2023
7.6/10
The hotel offers spacious rooms with a view overlooking the beautiful city of Surabaya, featuring fluffy beds and a bathtub. Although the room was meant for such an offer without bothering about cleanliness, as I experienced rashes on my body after a few hours, the facilities are old. The location is central and near many shopping malls, providing a big, comfortable bed and value for money. The service was very friendly and honest, especially notable with the bell boy, security staff, and one individual at the green house. The dining experience, although not included, offered a great selection of dishes. The facilities are adequate but outdated.
Rooms
7.0
The rooms are spacious with fluffy beds and a bathtub, offering a view of the beautiful city of Surabaya.
Service
9.0
The staff, especially the bell boy, security, and the personnel at the green house, were very kind and helpful.
Location
8.0
The hotel is located centrally and near many shopping malls, providing good value for money.
Dining
8.0
The dining experience was not included but offered a great selection of dishes.
Facilities
6.0
The facilities are adequate but outdated.
Jim
United Kingdom,
June
2023
7.4/10
The hotel's rooms may need a refurbishment as they were gloomy with old facilities and polluted by cigarette smoke, but this didn't entirely affect my overall rating. The service was exceptional, especially from the bell boy, security, and a Green House staff member who made me feel very welcome. The hotel's location was convenient, being close to many attractions and shopping centers. The dining experience could be improved, but it still offered a decent selection. The facilities met my expectations and provided a satisfactory stay.
Rooms
6.0
The rooms were old and dated with a need for refurbishment, but they were clean.
Service
9.0
The staff members, especially the bell boy, security, and Green House staff, were exceptionally friendly and helpful, making my stay enjoyable.
Location
8.0
The hotel's location was good, near several attractions and shopping malls.
Dining
7.0
The dining options were decent with room for improvement.
Facilities
7.0
The facilities provided a satisfactory stay.
William
United States,
June
2023
8.0/10
I had a mostly good experience at this hotel. The room, though needing some refurbishment, was spacious with a fluffy bed, bathtub, and a lovely view of Surabaya city. The location was great, being only a short walk to the mall for all my needs. The service from the staff was outstandingly friendly and helpful, really making me feel at home quickly. The dining options were varied, offering a mix of Indonesian and European cuisines. However, the breakfast area next to the vegetables basket was noisy and crowded.
Rooms
7.0
My room was spacious and had a comfortable bed, but could use a refurbishment.
Service
9.0
The staff, from the lobby to room services, were exceptionally friendly and responsive.
Location
9.0
The hotel's location in the heart of Surabaya is fantastic, especially for those who want to be in the center of the city.
Dining
7.0
The dining experience had a good variety of food options but was noisy and crowded during breakfast.
Facilities
8.0
The facilities offered by the hotel were satisfactory.
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