Garden Palace Hotel Surabaya, Surabaya ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Jalan Yos Sudarso 11, Surabaya, Id, Surabaya, Indonesia, 60271

Garden Palace Hotel is located in the heart of Surabaya, strategically positioned within the commercial, shopping, and entertainment district. This 4-star hotel features 360 rooms and suites, offering stunning views of the city skyline and the iconic Suramadu Bridge. With a commitment to providing exceptional service, the hotel caters to both business and leisure travelers, delivering a blend of comfort and modern amenities.

Location

Situated approximately 15.5 miles from Juanda International Airport, Garden Palace Hotel is easily accessible and within walking distance of local attractions. Nearby points of interest include the Surabaya Plaza, Monkasel, and various cultural landmarks. Guests benefit from convenient transportation options to explore the city's rich history and vibrant energy.

Rooms

Guests can choose from a variety of well-appointed accommodations, including deluxe rooms and spacious suites. Each room is designed for comfort and convenience, featuring air conditioning, premium bedding, and a range of in-room amenities. The Royale Club rooms provide exclusive lounge access and personalized services, making them an ideal choice for travelers seeking luxury.

Eat & Drink

Garden Palace Hotel offers diverse dining experiences with three on-site restaurants. Ming Court is known for its authentic Chinese cuisine and impressive dim sum, while Green House Kitchen Bistro serves a buffet of international dishes in a calming garden atmosphere. Additionally, Cat's Pajamas provides a vibrant nightlife venue with themed events and entertainment.

Leisure & Business

The hotel is equipped with a range of facilities catering to both leisure and business needs. Guests can enjoy amenities such as a fitness center, swimming pool, beauty salon, and business center. For events and meetings, various function rooms, including the Caesar Palace Ballroom and Crystal Main Hall, offer modern technology and stylish décor.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

2 persons

23 m²

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Superior King Room

Max:

2 persons

33 m²

Bed options:

1 King Size Bed

City view

Shower

Air conditioning

room details

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Deluxe Twin Room

Max:

2 persons

23 m²

Bed options:

2 Single beds

Shower

Air conditioning

room details

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Getting around

A list of all available modes of transport

City Center

Surabaya1700 ft

Airports

Juanda (SUB) 12.1 mi

Abdul Rachman Saleh (MLG) 53.2 mi

Train

Gubeng Train Station2300 ft

Pasar Turi Train Station Surabaya 1.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delightful Breakfast!

“I thoroughly enjoyed the breakfast, especially the Chicken Soto, which was bursting with flavor and set the perfect tone for the day.” view full review

Easy Parking Access

“The guest parking was very convenient, making it simple for me to come and go without any stress during my stay.” view full review

Efficient Amenities

“The lift was surprisingly fast, making it easy to navigate through the hotel despite its older architecture, which I greatly appreciated.” view full review

General

Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Elevator
Souvenir store

Sports & Fitness

Exercise gym
Fitness studio

Guest Parking

Electric kettle

Services

Valet parking
Room service
Laundry

Dining

Restaurant

Spa & Leisure

Swimming pool

Room features

Free Wi-Fi in rooms
Air conditioning
In-room safe
Mini-bar
Sitting area
Tea and coffee facilities
Dining table

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Cable/ Satellite television
Telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Jalan Yos Sudarso 11, Surabaya, Id, Surabaya, Indonesia, 60271

Map view

Jalan Yos Sudarso 11, Surabaya, Id, Surabaya, Indonesia, 60271

City landmarks

Jl. Pemuda No.39

Monumen Kapal Selam

4000 ft

Jl. Panglima Sudirman

Pointed Bamboo Monument

4900 ft

Mosque

Muhammad Cheng Hoo Mosque

1.1 mi

Mall

Grand City Surabaya

2900 ft

Mall

Surabaya Plaza

2900 ft

Jl. Tunjungan Siola Tunjungan Center

Siola Surabaya Museum

4100 ft

Museums

Heroes Monument and 10th November Museum

1.4 mi

Jln. Taman Apsari

Joko Dolog Statue

4900 ft

Shopping Area

Hi-Tech Mall

1.1 mi

Jl. Raya Gubeng

Monkasel

4000 ft

Mall

Tunjungan Plaza

4100 ft

Jl. Ketabang Kali No.6

Taman Prestasi

2900 ft

Jl. Bubutan no. 85

Tomb of Dr. Soetomo

1.1 mi

Taman Bungkul Street

Taman Bungkul

2.0 mi

Jl. Genteng Sayangan no. 29-33 & 35A

Rumah Suci Bodhimandala

2400 ft

Square

Taman Apsari

4100 ft

Km 48 Jl. Raya Surabaya Malang

Taman Dayu Waterpark

5100 ft

Jl. Tegalsari No. 35

Visma Art Gallery

3100 ft

Bridges

Suramadu National Bridge

1.1 mi

Jl. Darmo

Monumen Perjuangan POLRI

1.3 mi

Jl. Kusuma Bangsa no. 112-114

Taman Hiburan Rakyat

1.1 mi

Jl. Juwet

Taman Mundu

1.1 mi

Nearby

Public Building

Grahadi Building

1200 ft

Jln. Kayun 16-18 Near Delta Plaza and Monkasel

Indonesian Cancer Museum

1800 ft

Jl. Walikota Mustajab

Surabaya Town Hall

1800 ft

Shopping Area

WTC Surabaya HANDPHONE CENTER

700 ft

Parks

Surya Park

2900 ft

Jl. Panglima Sudirman No.32

Hokky Buah Panglima Sudirman

1300 ft

Jl. Taman AIS Nasution

Taman Surabaya

1700 ft

Parks

Ade Irma Suryani Nasution Park

4900 ft

Restaurants

Zangrandi Ice Cream

400 ft

Jl. Yos Sudarso 15 Genteng

Chatime Plaza Surabaya

800 ft

Jln. Pemuda no. 33-37

Kowloon Palace International Restaurant

800 ft

Jl. Pemuda. No. 33 - 37

Quickly Plaza Surabaya

800 ft

Jln. Pemuda 33- 37 Plaza Surabaya (Delta Plaza)

Kartini's Restaurant

800 ft

Jln. Pemuda 31-37

Pizza Hut Surabaya Plaza

1300 ft

Jln. Pemuda 33- 37 Surabaya Plaza Ground Floor

Pepper Lunch Express

1400 ft

Jln. Walikota Mustajab Grand City. Food Loft Floor 4th Unit 4. 39

Reviews and Ratings

Feedback from previous guests about their experience.

68%

liked the hotel and would stay again

Friendly Staff

Great Location

Cigarette Smoke

Poor Service

6.8/10

Nice

Rooms

6.1

Location

8.0

Service

7.7

Dining

6.6

Eddie

United States of America, June 2024

8.4/10

My stay at the hotel was a pleasant one. The rooms were spacious and comfortable, perfect for my tired kids after a long traffic jam. The service was excellent, especially from the bell boy, security, and the staff at the green house. The location was ideal, close to many shopping malls, making it a strategic choice. The dining experience offered delicious food with a wide variety, including Indonesian and European dishes.

Rooms

8.0

After 3 rounds of coffee and a meal, my room was finally ready. It was spacious and comfortable.

Service

9.0

The service was top-notch, with very kind and helpful staff, from booking a round-trip ticket to general assistance.

Location

9.0

The hotel is situated near many shopping malls and in the prime area of Surabaya city.

Dining

8.0

I enjoyed a delicious dining experience with a multitude of food selections available.

Facilities

8.0

The hotel offered great facilities to make my stay enjoyable.

Walter

United States of America, April 2024

7.6/10

The hotel location is excellent for both leisure and business stays. The rooms were a bit stuffy and humid, with a somewhat dusty and moldy smell, especially noticeable late at night. Despite the noise, cleanliness was not an issue.

Rooms

6.0

The rooms were a bit stuffy and humid, with a dusty and moldy smell lingering late at night, but cleanliness was maintained.

Service

8.0

The servicemen were attentive and quick to address any issues, such as changing the room promptly.

Location

9.0

The hotel has a strategic location, ideal for frequent stays, and is conveniently close to Gubeng Train Station.

Dining

8.0

Dining options were diverse, ranging from Indonesian to European cuisines, providing a great selection in both the room and restaurant.

Facilities

7.0

The hotel offers ample facilities suitable for various needs, enhancing the overall stay experience.

Percy

United Kingdom, February 2024

5.0/10

I arrived exhausted with my kids after a long traffic jam in a room that was completely polluted by cigarette smoke. The hotel staff were exceptionally friendly and helpful, making us feel at home very quickly. However, the overall experience was affected by how badly it was run, the poor quality of the room, and the low energy from the staff.

Rooms

5.0

The room was not ideal due to the cigarette smoke pollution.

Service

5.0

The staff didn't give a nice response to a pregnant woman.

Location

7.0

The hotel is in a prime area, but the only good thing about it in Surabaya downtown.

Dining

5.0

The dining experience was well below average in various areas of the hotel.

Facilities

5.0

The facilities were lacking quality and energy.

Friendly Staff

Cigarette Smoke

Shane

United States of America, January 2024

7.0/10

The hotel had an amazing view all the way to the harbor from my large room. Although the cleanliness was not ideal, the bathtub added some comfort to the stay. The staff were helpful and extra nice, making the experience more enjoyable. The location was good for us, despite needing some improvement in certain areas. The dining experience, especially at Green House Kitchen, was good with fresh salads. Overall, the facilities were satisfactory.

Rooms

7.0

My room was large with a view all the way to the harbor and had a bathtub.

Service

8.0

The staff were helpful, extra nice, and responsive from the lobby to room services.

Location

6.0

The location was good for us, but could use some improvement.

Dining

7.0

The dining experience was good, especially at Green House Kitchen with fresh salads.

Facilities

7.0

The facilities were satisfactory.

Henry

United States of America, December 2023

6.6/10

The hotel's rooms were a bit disappointing as they were polluted by cigarette smoke, but the staff provided exceptional service, making me feel at home quickly. The location was excellent, close to the city government and a shopping center, allowing me to explore Surabaya easily. Despite average dining, the facilities were satisfactory.

Rooms

5.0

The rooms were unpleasantly smelly due to cigarette smoke until late at night.

Service

9.0

The staff were exceptionally friendly and helpful, quickly making me feel at home.

Location

8.0

Great location near city government and a shopping center, providing easy access to Surabaya.

Dining

5.0

Dining experience was below average despite a great dinner served by staff.

Facilities

7.0

Satisfactory facilities available for guests.

William

United Kingdom, November 2023

5.6/10

The hotel has a good location in downtown Surabaya, close to the city government and the shopping center GRAND CITY. The rooms were unfortunately polluted by cigarette smoke until late at night, which affected the overall experience. The service was a mixed bag with nice staff but some issues with responsiveness. The dining experience was acceptable with room for improvement.

Rooms

5.0

The rooms were polluted by cigarette smoke until late at night, impacting the overall stay. A disappointing aspect.

Service

6.0

The staff was nice, but there were some responsiveness issues, especially towards a pregnant woman. Service could be improved.

Location

7.0

Close to various amenities.

Dining

6.0

The dining experience was decent, but there is room for enhancement in the offerings and service quality.

Facilities

5.0

Facilities need some improvement to enhance the overall guest experience.

Colin

United Kingdom, October 2023

7.8/10

I had a fantastic stay at this hotel in Surabaya. The room, though slightly dated, was spacious and provided beautiful views of the city. The pricing was excellent, making it great value for money. I would definitely choose to stay here again.

Rooms

8.0

The room was large and had a fluffy bed, a bathtub, and a great view of the city. The space was definitely cozy and well-equipped.

Service

7.0

The staff, particularly the bell boys, security team, and the gentleman at the Green House, were incredibly kind and helpful. However, the overly long route to the airport that resulted in excessive charges marred an otherwise attentive and welcoming service experience.

Location

9.0

The hotel is strategically located near various shopping malls, the city government offices, and the iconic Grand City shopping center. It's the perfect choice for anyone looking to stay in the heart of Surabaya.

Dining

8.0

The dishes were consistently delightful, catering to all guests.

Facilities

7.0

The hotel offers a range of facilities, including room service, car hire, and laundry services.

Charles

United Kingdom, October 2023

7.6/10

The hotel offers spacious rooms with a view overlooking the beautiful city of Surabaya, featuring fluffy beds and a bathtub. Although the room was meant for such an offer without bothering about cleanliness, as I experienced rashes on my body after a few hours, the facilities are old. The location is central and near many shopping malls, providing a big, comfortable bed and value for money. The service was very friendly and honest, especially notable with the bell boy, security staff, and one individual at the green house. The dining experience, although not included, offered a great selection of dishes. The facilities are adequate but outdated.

Rooms

7.0

The rooms are spacious with fluffy beds and a bathtub, offering a view of the beautiful city of Surabaya.

Service

9.0

The staff, especially the bell boy, security, and the personnel at the green house, were very kind and helpful.

Location

8.0

The hotel is located centrally and near many shopping malls, providing good value for money.

Dining

8.0

The dining experience was not included but offered a great selection of dishes.

Facilities

6.0

The facilities are adequate but outdated.

Jim

United Kingdom, June 2023

7.4/10

The hotel's rooms may need a refurbishment as they were gloomy with old facilities and polluted by cigarette smoke, but this didn't entirely affect my overall rating. The service was exceptional, especially from the bell boy, security, and a Green House staff member who made me feel very welcome. The hotel's location was convenient, being close to many attractions and shopping centers. The dining experience could be improved, but it still offered a decent selection. The facilities met my expectations and provided a satisfactory stay.

Rooms

6.0

The rooms were old and dated with a need for refurbishment, but they were clean.

Service

9.0

The staff members, especially the bell boy, security, and Green House staff, were exceptionally friendly and helpful, making my stay enjoyable.

Location

8.0

The hotel's location was good, near several attractions and shopping malls.

Dining

7.0

The dining options were decent with room for improvement.

Facilities

7.0

The facilities provided a satisfactory stay.

William

United States of America, June 2023

8.0/10

I had a mostly good experience at this hotel. The room, though needing some refurbishment, was spacious with a fluffy bed, bathtub, and a lovely view of Surabaya city. The location was great, being only a short walk to the mall for all my needs. The service from the staff was outstandingly friendly and helpful, really making me feel at home quickly. The dining options were varied, offering a mix of Indonesian and European cuisines. However, the breakfast area next to the vegetables basket was noisy and crowded.

Rooms

7.0

My room was spacious and had a comfortable bed, but could use a refurbishment.

Service

9.0

The staff, from the lobby to room services, were exceptionally friendly and responsive.

Location

9.0

The hotel's location in the heart of Surabaya is fantastic, especially for those who want to be in the center of the city.

Dining

7.0

The dining experience had a good variety of food options but was noisy and crowded during breakfast.